GoGallivanting Owner FAQs

Are there any joining fees, listing fees, or hidden costs? No. There are no joining fees, no listing fees, and no hidden costs. You only pay commission when you receive a confirmed booking. If you don’t earn, we don’t earn. Simple.

Do you charge payment processing fees separately? No. Payment processing is included within the commission. We don’t add separate Stripe or card handling fees on top — what you see is what you pay.

Is there a minimum contract term? No minimum term. You’re free to list your motorhome without being locked into a long-term contract.

Can I leave the platform at any time? Yes. You can remove your listing at any time. We simply honour any confirmed bookings already in place — after that, you’re free to step away.

Do you charge for using promotional tools (e.g., boosted listings)? Core listing features are included as part of your commission. Boosting listings to get on our front page will come at a small cost, but with any cost they’ll always be transparent and entirely optional — you stay in control of how you market your motorhome.

How do your fees compare to other UK rental platforms? We’re built to be lean and owner-first. Our commission is significantly lower than many traditional marketplaces, and we don’t stack extra fees on top. The goal is simple: help you keep more of what you earn. We are created by Motorhome Owners, that know the industry but want fair change in how they can market motorhomes on a platform.

Can I set my own collection and return times? Yes — you decide your collection and return windows. You know your schedule and turnaround needs best, so the platform is designed to work around you, not the other way round.

Can I block dates for personal use? Absolutely. You can block out any dates in your calendar at any time for personal trips, maintenance, or anything else. Your motorhome, your availability.

Can I import existing bookings? Yes. You can block or import existing bookings into your calendar so everything stays aligned from day one. We want switching to feel seamless, not stressful.

Do you provide insurance, or do I arrange my own? Owners arrange their own hire insurance. This gives you flexibility to choose the policy and provider that best suits your vehicle and rental model. If you do not have this option, GoGallivanting can provide an insurance policy which comes at an extra charge.

What level of cover is required? You’ll need specialist self-drive hire insurance that’s valid for the duration of each booking. We recommend ensuring your policy includes appropriate cover levels, excess clarity, and breakdown protection — peace of mind for both you and your renter.

Is European travel allowed? European travel can be allowed, but it’s your decision as the owner. If you’re happy to permit it and your insurance covers it, you can set that within your listing preferences.

What excess applies in case of a claim? The excess is set by your insurance policy. As the owner, you choose your insurer and cover level, so the excess will follow the terms of your specific self-drive hire policy.

What happens in the event of an accident abroad? If you’ve approved European travel and your insurance covers it, claims are handled in line with your insurer’s overseas process. We recommend confirming European cover, excess levels, and recovery terms with your provider before approving international trips.

Who handles roadside breakdown support? Breakdown support should be included within your insurance or a separate recovery policy arranged by you. We strongly recommend comprehensive UK (and European, if applicable) breakdown cover for every hire.

How do renter reviews work? After each completed booking, renters can leave a review based on their experience. Reviews are visible on your listing and help build trust with future guests. Owners can also review renters, helping maintain standards across the platform.

What age and condition must my motorhome meet? There is no age limit for your Motorhome, however your motorhome should be roadworthy, well maintained, and presented to a good rental standard. We expect vehicles to be safe, clean, legally compliant, and suitable for self-drive hire use.

Are there minimum spec requirements? There’s flexibility on specification — from compact campers to larger family motorhomes. The key requirement is that the vehicle is fully functional, safe, and accurately described in the listing.

Do I need habitation checks or gas certificates? Yes — your vehicle must meet legal and safety requirements for hire. Up-to-date habitation checks, gas safety certification, and any required compliance documentation should be in place before accepting bookings.

How do you attract renters? We take a multi-channel approach. That includes SEO, mobile-first optimisation, targeted digital campaigns, content marketing, and ongoing platform improvements designed to increase visibility and conversion. Our focus isn’t just traffic — it’s quality enquiries that convert into bookings.

Do you invest in paid advertising? Yes. We actively invest in paid digital advertising to drive demand to the platform and support owner visibility. As the marketplace grows, that investment scales with it — the stronger the inventory, the stronger the marketing engine behind it.

What occupancy rates do owners typically achieve? Occupancy depends on factors like location, pricing, seasonality, vehicle type, and availability. As a growing platform, results vary — but well-presented, competitively priced motorhomes with flexible availability tend to perform strongest. Our focus is on building sustainable demand that converts, not inflated headline numbers.

Is there a mobile app? GoGallivanting is fully mobile-optimised, so you can manage everything directly from your phone. A dedicated app is part of the longer-term roadmap, but today’s platform is designed mobile-first for owners and renters alike.

Can I track views and booking conversion? Yes. You can see how your listing is performing, including visibility and booking activity, so you’re not operating in the dark. Transparency helps you optimise pricing and availability.

Do you provide revenue analytics? Yes. You can track booking income and performance over time, helping you understand seasonality and plan ahead with confidence.

Can I export financial reports? Yes. You’re able to access and export booking information for your own accounting and record-keeping purposes.

Is VAT reporting supported? We provide clear booking and commission breakdowns to support your VAT reporting. As tax situations vary, we recommend confirming your individual VAT obligations with your accountant.

Can I see competitor pricing? You can view other live listings on the platform to understand pricing trends. We encourage competitive, fair pricing — but you always remain in full control of your own rates.

Are terms compliant with UK consumer law? Yes. Our platform terms are designed to align with UK consumer protection standards. We recommend that owners also ensure their own hire agreements and insurance arrangements meet current legal requirements.

Can I list on multiple platforms? Yes. You’re free to list elsewhere. Many owners operate across multiple channels and use GoGallivanting as part of their wider booking strategy. We feel our low commission fees and no hidden costs are a good reason to list with us.

How easy is it to migrate my listings? It’s straightforward - we have GoPilot to help you onboard quickly from existing listings. It will be done super fast! You can quickly recreate your listing, upload photos, and set availability. We’ve designed onboarding to be simple and owner-friendly.

Will you help me import bookings? Yes. We can guide you through blocking or adding existing bookings so your calendar is accurate from the start. It's a very simple process.

Can I transfer reviews? Direct review transfers aren’t typically possible between platforms. However, you’re welcome to reference your experience and history within your listing description to help build trust with renters.

Is there a dedicated account manager? As we grow, we provide hands-on onboarding support and responsive assistance. Dedicated account management may be available depending on scale and volume — our focus is on accessible, practical support for all owners. We have an incredibly knowledgable and support team here at GoGallivanting to make things as simple as possible for you.

Do you provide best-practice guidance? Yes. We share practical guidance around pricing, presentation, and listing optimisation to help you maximise bookings and maintain strong renter experiences.

Is there an owner community? We’re building a community-led platform where owners can grow alongside us. As the marketplace expands, we’re committed to creating opportunities for shared insight and collaboration. As owners, you will be able to communicate with other owners through the chat function on the platform.

How quickly do you respond to support queries? We aim to respond promptly and professionally to all support enquiries. Clear communication matters — especially during live bookings — and we prioritise queries accordingly.

Where is my owner calendar?

Log into your GoGallivanting account, open your owner dashboard, then select the listing you want to manage. Your availability calendar sits inside the listing settings, where you can block dates, add existing bookings, or update availability.

How do I block out dates?

Go to your owner dashboard, open the relevant listing, then use the manage availability or availability left hand tab to block any dates you don’t want renters to book. This is useful for personal trips, maintenance, cleaning time, or bookings taken elsewhere. Your Owner FAQ already covers this generally, but GoPilot needs the exact wording users are asking.

Where is the marketplace platform?

The GoGallivanting marketplace is the main website where renters search for motorhomes and campervans. Owners manage their listings through their GoGallivanting account dashboard.

How do I pause bookings?

You can pause bookings by blocking your calendar or temporarily removing availability from your listing. This keeps you in control if your motorhome is unavailable, being repaired, already booked elsewhere, or you simply want a break from hire.

How do I pause my account?

Account pause can be requested directly with the GoGallivanting Admin team. You can step away from GoGallivanting at any time. You can remove or pause your listing, but any confirmed bookings already in place should still be honoured. This is already partly covered under “Can I leave the platform at any time?”

How much does GoGallivanting take per booking?

GoGallivanting add 15% commission when you receive a confirmed booking onto the owners advertised nightly rate. There are no joining fees, listing fees or hidden costs. Payment processing is included within the commission, so we do not add separate Stripe or card handling fees on top.

Can I use my own insurance policy as an owner?

Yes. Owners can use their own specialist self-drive hire insurance, provided it is valid for motorhome or campervan hire and covers the full booking period. If you do not have suitable hire insurance, GoGallivanting can support bookings through the GoGallivanting insurance route where available.

How do I set my advert to use my own self-drive hire insurance?

When setting up your listing, upload your self-drive hire insurance documents in the core booking info tab. Your policy should include the correct hire cover, excess details, renter eligibility requirements and breakdown arrangements. If you are unsure, speak to GoGallivanting before accepting bookings.

How do I list my campervan?

Create a GoGallivanting owner account, go to post a new listing, add your vehicle details, photos, pricing, availability, insurance information and collection location. GoPilot can help speed up the listing process by turning ajy publicly available web listing/url into a renter-friendly advert. The current Owner FAQ already mentions GoPilot and fast onboarding.

Below are additions and replacement answers for the two FAQ pages, using your format. I’ve excluded disputed Riverside eligibility figures, unconfirmed excess tiers and proposed claim-payment arrangements.

Owner FAQs

What makes GoGallivanting different from other motorhome rental platforms? GoGallivanting is built by motorhome owners, for owners. We combine transparent pricing, practical onboarding support, GoPilot listing preparation, promotional tools and investment in search visibility. Our aim is to make listing easier and give owners another opportunity to reach suitable renters.

Can I join GoGallivanting if I already advertise on Goboony or Camplify? Yes. You can use GoGallivanting alongside other rental platforms and your own website. You do not need to leave the channels that already work for you. You must keep your availability accurate across every channel you use.

Is GoGallivanting suitable for someone with just one motorhome? Yes. We work with individual owners as well as fleet operators. We can help you understand listing preparation, pricing, availability and the steps needed to get your vehicle ready for bookings.

Can I list a fleet of motorhomes or campervans? Yes. Each vehicle needs its own accurate listing, photographs, availability and relevant documentation. Our onboarding team can discuss how GoPilot and a coordinated handover can reduce repetitive work across your fleet.

How much commission does GoGallivanting charge? Our standard platform commission is 15%. You set your desired nightly income, and the platform accounts for commission when establishing the rental price. Payment processing is included within the platform commission. Separate insurance costs and other applicable booking charges may still apply and should be shown clearly.

Is the nightly income I set the same as the total price the renter pays? Not necessarily. Your agreed nightly income is separate from the renter’s total booking price, which may include platform commission, insurance and selected extras. Check the booking breakdown to understand the amounts applying to a particular booking.

Can you guarantee bookings or a particular level of rental income? No. Bookings depend on location, season, pricing, availability, vehicle suitability, listing quality and renter demand. We provide tools, support and marketing activity to improve opportunities, but we cannot guarantee bookings, income or occupancy.

What is GoPilot? GoPilot is GoGallivanting’s listing preparation tool. It uses information from supported existing listings or your website to help prepare a GoGallivanting advert, reducing the amount of information you need to enter again.

Do I need to write my vehicle listing from scratch? Not necessarily. If you already advertise your vehicle online, send us the relevant public listing links. Where the source is supported and contains suitable information, GoPilot can prepare much of your listing for you.

Which existing listings can GoPilot use? GoPilot can work with supported sources, including suitable listings on rental marketplaces and owners’ websites. Compatibility and the information available vary, so send us your links and we can check what can be reused.

How much of my listing can GoPilot prepare? In suitable cases, GoPilot can prepare around 80% of the listing information. The amount depends on the source and its completeness. You still need to review the finished advert, supply anything missing and complete the required verification steps.

Do I need to check a listing prepared by GoPilot? Yes. You must confirm that the description, specifications, photographs, facilities and sleeping arrangements accurately represent your vehicle. Information copied from another website may be outdated or incomplete.

What if my existing listings contain different information? Tell our onboarding team which details are correct. We need to resolve differences before publication, particularly where they concern sleeping capacity, travelling seats, equipment, vehicle identity or insurance.

What information should I send to start onboarding? Send the public links for the vehicles you want to list, together with any corrections or missing details. Tell us how you manage availability and whether you have your own self-drive hire insurance. We will explain the account and vehicle checks you need to complete.

What happens during the thirty-minute onboarding handover? We review your prepared listings, explain the owner dashboard and work through outstanding tasks. We can discuss pricing, availability, insurance arrangements and the booking process, so you understand what needs to happen before your vehicles go live.

Does creating an account mean my vehicle is ready to accept bookings? No. Registration is the beginning of onboarding. Your listing must be accurate, the required verification must be completed, and the relevant payment, insurance and vehicle requirements must be satisfied before publication.

What checks do I need to complete before my listing goes live? Depending on your circumstances, these include identity verification, bank account details, appropriate insurance information and vehicle-specific details such as the registration, MOT information and vehicle identification number. We will help you identify anything outstanding.

Why do you need my vehicle identification number? The vehicle identification number, or VIN, helps identify the specific vehicle being listed. This is particularly important where an owner has several similar vehicles. It must match the relevant vehicle documentation.

Can GoGallivanting complete my identity and bank verification for me? We can guide you through the process, but you must complete the personal verification steps and confirm your own payment details. Do not share passwords or sensitive verification information through ordinary messages.

What do the coloured indicators in my dashboard mean? They help show the status of specific account or listing requirements. Open the relevant task to check what has been completed and what still needs attention. A prepared advert does not mean every verification requirement has been satisfied.

What should I do if a document will not upload? Contact the onboarding team and explain which document or step is causing the problem. A technical workaround does not replace the required evidence or remove the need for verification before publication.

Can I use my own self-drive hire insurance? Yes, provided it is suitable for the vehicle and the intended hire arrangements. Supply the required policy information so your listing can be configured correctly. Driver eligibility, excesses, permitted travel and breakdown arrangements depend on the applicable policy.

What if I do not have my own self-drive hire insurance? Tell us at the beginning of onboarding. We will confirm whether a GoGallivanting-arranged insurance option is available and suitable for your vehicle and bookings. Do not assume an ordinary private motor policy covers paid hire.

Does listing my vehicle automatically put insurance in place? No. A published listing, booking request or payment is not, by itself, evidence of insurance. The appropriate cover must be confirmed for the vehicle, drivers and rental period before collection.

Can I negotiate a different commission rate? Our standard commission is 15%. Any different commercial arrangement must be agreed directly with Lee and confirmed before it applies. A salesperson cannot independently approve an exception.

How should I decide what to charge per night? Consider your vehicle’s specification, age, condition, location, season and local competition. Also account for cleaning, preparation, maintenance, insurance and your own time. The right price should be competitive while making commercial sense for your business.

Can GoGallivanting help me estimate a suitable rental price? Our geographic pricing calculator provides an indicative guide using comparable vehicle information, including location, vehicle type, berths and age. It is a starting point, not a guaranteed achievable rate or income forecast.

Can I charge different prices throughout the year? Yes. The dashboard supports seasonal pricing bands, including off-peak, low season, peak and premium periods. You can use these to reflect changes in demand, including busy holiday periods and relevant events.

Can I copy my prices into a future year? The dashboard supports copying pricing into future years. Review the copied rates and dates to make sure they remain suitable for your costs, demand and planned availability.

Is my nightly rental income the same as profit? No. Your profit depends on the costs of operating your vehicle, including preparation, cleaning, servicing, maintenance, insurance, storage, finance and other overheads. Consider these when setting prices.

Do I need to block dates when my vehicle is unavailable? Yes. Availability is open by default until dates are blocked. Keep your calendar updated for personal holidays, maintenance, preparation time and bookings taken through other channels.

Can I import availability from another booking calendar? Supported iCal feeds can help import unavailable dates from another system. Compatibility and update frequency depend on the source. Ask us to check your setup, and continue monitoring availability.

Does calendar synchronisation happen instantly? Not necessarily. Calendar feeds can update at intervals, and the timing may depend on another platform. Do not rely on an iCal feed as a guarantee against double bookings.

Can GoGallivanting connect directly to my fleet booking system? Tell us which system you use. We can confirm the available options and whether a specific integration is supported. More advanced connections are being developed, so we will distinguish current functionality from planned improvements.

How far ahead should I open my calendar? Open dates as far ahead as makes sense for your business and only where you are prepared to honour bookings. Planning around eighteen months ahead can be useful, provided your pricing and availability remain accurate.

What photographs should I include in my listing? Show the exterior, living area, kitchen, bathroom, storage and every sleeping arrangement. Include distinctive features such as bike racks, pop-top roofs and awnings. Use clear, current photographs of the actual vehicle being offered.

Can I add a video to my listing? Yes. You can add a YouTube walk-around video to help renters understand the layout, equipment and overall experience. Make sure it accurately represents the vehicle and does not contradict the written listing.

Can I add a 360-degree vehicle tour? GoGallivanting supports compatible 360-degree tours. Ask us about the supported format before creating or uploading one. An ordinary panoramic photograph may not meet the requirements for an interactive tour.

What is HitBoost? HitBoost is an optional promotional tool for giving your listing or selected availability additional exposure. It may be useful for an unbooked period, but it does not guarantee a booking. Check the current offer and price before purchasing.

How does GoGallivanting help renters discover my vehicle? We combine vehicle listings with relevant location content, search optimisation and paid marketing. We are also developing ways to support discovery through AI-powered search. Results vary, and no individual ranking, recommendation or booking volume is guaranteed.

Will GoGallivanting spend a fixed advertising budget on my vehicle? Not unless a specific arrangement has been agreed. Marketing decisions depend on factors such as regional inventory, demand and campaign performance. Joining does not guarantee a dedicated advertising budget for each listing.

Will an AI assistant automatically recommend my vehicle? No. We are working to make vehicle information and useful travel content easier for search tools to understand, but we cannot control or guarantee what an external AI assistant recommends.

What can I do if my listing gets views but few enquiries? Review your photographs, price, availability, description and included facilities. Check whether the listing answers the questions renters are likely to have. Our team can help you identify practical improvements.

Can I see detailed renter behaviour and comparison reports? We are developing more useful performance insights. Available information may vary, so check your dashboard or ask the team what reporting is currently supported. Future reporting features should not be assumed to be live.

When do I get paid? Confirm vehicle collection through your dashboard to initiate the payout process to your verified bank account. The payout being initiated and the funds reaching your bank are separate steps. Check the current booking information for the applicable timing.

What is GoTime? GoTime is GoGallivanting’s digital vehicle handover and condition-recording tool. It helps document the interior, exterior and existing damage at collection and return, with supporting photographs linked to the booking.

Why should I record vehicle condition at both collection and return? Clear records help establish what damage was already present and what may have occurred during the rental. Photograph the vehicle thoroughly and record relevant observations at both handovers.

Does GoTime guarantee that a damage dispute will be decided in my favour? No. It provides supporting evidence. Any decision still depends on the facts, the applicable booking terms, the evidence and, where relevant, the insurance policy.

Can I use my existing fleet handover process? Fleet owners may have an established system. Discuss this during onboarding so we can confirm that your process meets the applicable booking and insurance requirements and retains suitable evidence.

Can I manage my own security deposits? Eligible fleet owners using their own self-drive hire insurance may have owner-managed deposit options. This is not the same arrangement for every owner. Confirm the setup applying to your account before taking or managing a deposit.

Is a deposit deduction the same as an insurance claim? No. A permitted deposit deduction follows the booking’s deposit terms. An insurance claim follows the applicable policy and claims procedure. Evidence may be needed for both, but one process does not automatically authorise the other.

Will GoGallivanting pay me immediately for damage and recover the money from the insurer later? Do not assume this arrangement applies. Damage payments and insurance settlements follow the confirmed booking and policy procedures. Any advance-payment arrangement would need to be expressly agreed.

What support is available after I receive a booking? Contact GoGallivanting if you need help with the platform or booking process. For accidents, breakdowns or insurance claims, also follow the instructions and contact routes in the documents applying to that booking.

I am planning to sell my vehicle. Is it still worth joining? It may be worth discussing if you have a genuine period of rental availability before the sale. Consider whether you can complete onboarding and honour any bookings you accept. Do not advertise dates you may be unable to fulfil.

Renter FAQs

What is the difference between a campervan and a motorhome? A campervan is generally based on a converted van, while a coach-built motorhome has a purpose-built living body. Campervans are often more compact, but size, equipment and facilities vary. Check the individual listing rather than relying on the vehicle category alone.

What is an over-cab motorhome? It is a motorhome with a raised section above the driving cab, often containing a bed. This can provide additional sleeping space, but layouts, bed sizes and capacity vary between vehicles.

What is a low-profile motorhome? A low-profile motorhome has a more streamlined section above the cab than an over-cab model. Its beds may be fixed, converted from seating or lowered from a raised position. Check the listing for the exact layout.

What is an A-class motorhome? An A-class motorhome has an integrated body incorporating the driving cab. These vehicles often have a broad front windscreen and may offer features such as drop-down beds and substantial storage, but specifications vary.

What does “berth” mean? A berth is a sleeping place. A four-berth vehicle is advertised to sleep four people. Check the bed layout and dimensions to make sure the sleeping arrangements suit your group.

Does a six-berth motorhome have six travelling seats? Not necessarily. Sleeping capacity and designated travelling seats are different. Check both separately, and confirm any unclear information with the owner before booking.

Will every bed be suitable for an adult? Not necessarily. Bed dimensions, access and weight limits can vary. A vehicle advertised for six people may be better suited to a family than six adults, so check the specific sleeping arrangements.

What is a rock and roll bed? It is seating that folds out to form a bed, commonly found in campervans. The owner can explain how it operates and what bedding is supplied.

What is a pop-top roof? A pop-top is a roof that lifts when the vehicle is parked, providing more headroom and sometimes an additional sleeping area. Check whether the particular vehicle includes a roof bed and whether it suits your group.

What is a dinette bed? A dinette is a dining area with seating and a table. In some vehicles, this area converts into a bed, so it needs to be changed between daytime and sleeping use.

What is the difference between a fixed bed and a convertible bed? A fixed bed remains in place, while a convertible bed is made from seating or another living area. Fixed beds offer convenience; convertible layouts can provide more usable daytime space.

Does every campervan have a toilet and shower? No. Some campervans have limited washing facilities, while larger conversions and motorhomes may include a toilet and shower. Check the facilities listed for the individual vehicle.

Can I use all the electrical equipment without a campsite hookup? Not necessarily. A leisure battery powers certain living-area equipment, but some appliances may need an external electricity supply. Ask the owner which equipment works without hookup and how long the available power is likely to last.

Are bike racks, awnings and outdoor furniture included? It depends on the listing. Some equipment is included, while other items may be optional extras with an additional charge. Confirm what is supplied before booking.

Does an awning increase the vehicle’s advertised sleeping capacity? Do not assume so. An awning may provide extra living space or separate accommodation, but this should be described separately from the vehicle’s own berths and travelling seats.

Can I bring a dog or another pet? Check the individual listing and obtain the owner’s agreement where required. Permissions, cleaning conditions and any additional charges vary between vehicles.

What should I check before hiring an electric campervan? Check its actual sleeping and camping equipment, charging arrangements, supplied cables and suitability for your route. Driving range varies with conditions and use, so a quoted range should not be treated as guaranteed.

Can I save vehicles while deciding which one to book? Yes. The wish list feature lets you save vehicles you are interested in and return to them later. Saving a vehicle does not reserve it or secure its price or availability.

Can I see a video or virtual tour before booking? Some owners include a YouTube walk-around video or compatible 360-degree tour. These can help you understand the layout, but check the written listing and ask the owner about anything unclear.

Why do prices change between dates or vehicles? Prices reflect factors such as season, location, vehicle size, specification, demand and availability. Owners may charge different rates during busy holiday periods or events.

What is included in the booking price? Check the listing and checkout breakdown for the rental, insurance, selected extras and other applicable charges. A security deposit is a separate arrangement and should not be confused with the rental price.

Why do you ask for my driving and personal details? The applicable insurance arrangements may require information such as your date of birth, address, country of residence, driving licence country, how long you have held your licence and penalty points. Complete the requested information accurately so eligibility and cover can be checked.

Can another person drive the vehicle? Only if they meet the applicable requirements and have been approved under the booking and insurance arrangements. Additional drivers may need to provide their own personal and licence information before they can drive.

Can I change the main driver or add another driver after booking? Contact GoGallivanting before the change takes effect. Approval depends on the booking and insurance arrangements, and amended documents or an additional premium may be required. Do not allow an unapproved driver to use the vehicle.

Does having penalty points automatically mean I cannot hire? Eligibility depends on the insurance applying to the vehicle and your circumstances. Declare your points accurately and ask for confirmation before relying on a booking. Different insurance routes can have different criteria.

Are all vehicles and drivers eligible for the same insurance? No. Eligibility can depend on driver age, licence history, residence, penalty points and the vehicle’s age, value, weight and intended use. The requirements applying to your booking must be checked.

Can I take the vehicle outside the UK? Only where the owner permits it and the applicable insurance and breakdown arrangements cover your intended countries and travel dates. Confirm permission before booking or changing your itinerary.

Does European motor cover automatically include European breakdown assistance? Do not assume so. Motor insurance and breakdown assistance are separate elements of protection. Check that both arrangements cover the countries and journey you are planning.

Does paying for my booking mean insurance has definitely been confirmed? Payment alone is not proof of cover. Check the confirmation and insurance documents applying to your booking, and contact GoGallivanting if anything is missing or unclear before collection.

What is an insurance excess? It is the amount you are responsible for under the applicable policy when a covered claim occurs. The amount and circumstances depend on the policy. Check your booking documents rather than assuming every vehicle has the same excess.

Is my security deposit the same as my insurance excess? No. A security deposit is a booking arrangement, while an excess is an amount applying under an insurance policy. They may be related, but they are not interchangeable and may cover different circumstances.

Does excess protection mean I cannot be charged for damage? Not necessarily. Excess protection may reimburse eligible costs after you have paid them, rather than remove the initial payment requirement. Limits, exclusions, evidence requirements and any remaining excess depend on the product purchased.

Does excess protection cover every type of damage or charge? No. Read the applicable policy wording and summary. Cover may have separate limits and conditions for different costs, and some events or charges may be excluded.

Where can I find out exactly what my insurance covers? Read the policy wording, schedule, certificate and any product information supplied for your booking. These explain the cover, exclusions, excesses and claims process. Ask for clarification before travel if anything is unclear.

What should I expect at vehicle collection? The owner should explain the vehicle’s operation, including relevant heating, water, toilet and electrical systems. Work through the condition record together and make sure existing damage is documented before departure.

What should I do if I notice damage before leaving? Tell the owner immediately and ensure it is recorded, with photographs where appropriate. Do not rely on an informal conversation alone if the damage is missing from the handover record.

What is GoTime? GoTime is GoGallivanting’s vehicle handover and condition-recording tool. It helps create a record at collection and return, with photographs linked to the booking.

What should I do if the vehicle is damaged during my trip? Make the situation safe, notify the owner and follow the incident-reporting instructions supplied with your booking and insurance. Keep photographs and relevant details, and contact the designated claims service promptly. Do not wait until the vehicle is returned to report an incident.

What evidence might be needed for an insurance claim? Depending on the policy and incident, this may include the booking confirmation, driver details, photographs, handover records, repair invoices and proof of payment. Keep relevant records and follow the claims administrator’s instructions.

Can I arrange repairs myself and assume they will be reimbursed? No. Contact the owner and the relevant assistance or claims service before authorising repairs, except where immediate action is necessary for safety. Follow the applicable instructions and keep receipts. Reimbursement is subject to approval and policy terms.

What should I do if the vehicle breaks down? Use the assistance details supplied for your booking and notify the owner. The appropriate contact and recovery arrangements depend on the vehicle’s breakdown cover and your location.

Will breakdown recovery always take me to my chosen destination? No. Recovery destinations and onward travel depend on the applicable cover. Check the assistance documents, particularly before travelling abroad or with pets.

Can I extend my rental or change the dates after confirmation? Contact GoGallivanting and the owner before making changes. An extension requires available dates, owner agreement and any necessary insurance approval. An insurance provider’s ability to amend a policy does not mean the platform automatically supports changing a confirmed booking.

If I cancel my rental, is the insurance automatically cancelled and refunded? Do not assume so. Rental cancellation and insurance cancellation have separate terms and processes. Contact GoGallivanting to confirm what applies, particularly if the insurance period has already started or an incident has occurred.

Does making a claim guarantee payment? No. Claims are assessed against the policy terms, evidence, limits and exclusions. Report incidents promptly, provide accurate information and follow the claims process.

Who should I contact if I disagree with a damage charge? Raise the issue through the contact route provided for your booking and supply relevant evidence, including handover records and photographs. If the disagreement concerns an insurance decision, follow the complaints procedure in the insurance documents.

Can I use GoGallivanting to help plan a road trip? Our destination content can help you explore ideas and find relevant vehicles. We are also developing the Go Guide to support more personalised itinerary planning. Check which tools are currently available, and verify practical details such as access, stopping places and opening times before travelling.